At YJ Umbrella, most orders are made for B2B buyers based on confirmed specifications, custom designs, logo printing, packaging requirements, and approved samples. For this reason, returns and refunds are handled differently from standard retail purchases.
Please read this policy carefully before placing a sample order or bulk production order.
1. Custom-Made Products
Most products supplied by YJ Umbrella are custom manufactured or customized according to buyer requirements. These may include:
- Logo printed umbrellas
- Custom color umbrellas
- Custom golf umbrellas
- Promotional umbrellas
- OEM umbrella orders
- ODM umbrella projects
- Customized packaging
- Private label products
- Buyer-approved samples and production specifications
Because these products are made to order, they generally cannot be returned or refunded unless there is a confirmed quality issue, production error, or other problem caused by our side.
In many consumer protection frameworks, made-to-order or clearly personalized goods are treated differently from standard stock goods for return rights. For example, EU consumer guidance states that the cooling-off period does not apply to goods made to order or clearly personalised.
2. Non-Returnable Situations
Returns or refunds are generally not accepted in the following situations:
- The product was made according to buyer-approved artwork, sample, or specifications
- The buyer changes their mind after production has started
- The buyer selected the wrong umbrella model, size, color, or printing method
- The buyer provided incorrect logo files or artwork
- The buyer approved a sample but later requests design changes after production
- Minor color differences caused by screen display, fabric batches, lighting, or printing process
- Normal production tolerance within reasonable manufacturing standards
- Damage caused by misuse, improper storage, incorrect handling, or unauthorized modification
- Delays caused by customs, local delivery, buyer-appointed forwarder, or destination-side issues
3. Quality Issues
If you believe there is a quality issue with your order, please contact us as soon as possible after receiving the goods.
To help us investigate, please provide:
- Order number or quotation reference
- Product name and model
- Quantity affected
- Clear photos or videos of the issue
- Photos of cartons and shipping labels
- Description of the problem
- Inspection report, if available
We will review the evidence and compare it with the confirmed order details, approved sample, production specifications, and reasonable manufacturing tolerance.
4. Wrong Product or Production Error
If the goods clearly do not match the confirmed order due to our production error, we may offer one or more of the following solutions depending on the situation:
- Replacement of affected products
- Repair or rework where practical
- Partial refund for affected quantity
- Credit toward a future order
- Other reasonable solution agreed by both parties
The final solution will depend on the nature of the issue, quantity affected, evidence provided, and order terms.
5. Sample Orders
Sample fees are generally non-refundable once sample production has started, especially for custom printed samples, special materials, logo setup, mold development, or buyer-specific designs.
If a standard sample is unavailable after payment, we will discuss an alternative sample, refund, or credit arrangement.
6. Bulk Production Orders
For bulk orders, production usually begins after deposit payment and final confirmation of order details.
Once materials are purchased, printing plates are prepared, logos are printed, or production has started, cancellation may not be possible. If cancellation is accepted, costs already incurred may be deducted from any refund.
7. Shipping Damage
If products are damaged during transportation, please keep all cartons, packaging materials, labels, and damaged products for inspection.
Shipping damage claims must be supported by clear evidence. If the shipment was arranged through the buyer’s appointed freight forwarder or carrier account, the buyer may need to file claims directly with the forwarder or carrier.
8. Return Shipping Cost
If a return is approved due to a confirmed issue caused by YJ Umbrella, we will discuss the reasonable return or replacement arrangement with the buyer.
If a return is requested for reasons not caused by YJ Umbrella, the buyer is responsible for all return shipping costs, customs charges, taxes, and related fees, if the return is accepted at our discretion.
9. Refund Method
Approved refunds will normally be processed through the original payment method or another agreed business payment method.
Processing time may vary depending on banks, payment platforms, currency conversion, international transfer procedures, and intermediary bank processing.
Bank fees, transfer fees, and currency conversion charges may be deducted unless otherwise agreed.
10. Claims Deadline
Buyers should inspect products promptly after delivery. Any claim should be submitted within a reasonable time after receiving the goods.
Late claims may be difficult to verify and may not be accepted if the products have already been distributed, resold, used, modified, stored improperly, or mixed with other inventory.
11. Contact Us
For return, refund, or quality claim questions, please contact us through the inquiry form on yjumbrella.com and include your order details and supporting evidence.